Nishesh Jaiswal@nisheshjaiswal · 2023 – Present
Rebuilt Handelsbanken's ancient digital banking 🏦 Customers were walking out to high-street banks because our online offering was that bad. Three years later retention is up 70% and the online-banking rating has doubled.
How I rebuilt both the look and the workings of Handelsbanken's ancient banking system
Customers were switching to high-street banks because our digital offering was abysmal. I changed that.
Company: HandelsbankenRole: Product designerTimeline: 6 months for accounts overview, 4 months for template management, 3 months for card controlsTeam: 5 PMs, 10 devs, 2 user researchers, 8 QAs and morePlatform: Web & Mobile appCompany size: 5,000+
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Sofia Lindqvist
The card controls flow is so clean. Shipping this inside a traditional bank is the real achievement here 👏
Tom Bradley
Love how the templates section respects the old workflows while still feeling modern.