LimeRoad: one purchase, two trust systems

Prompt

Notice how little the first step asks for: two buttons, on the product page, against an item that has already been delivered, so there is nothing to recall. The strip above states what the interface is offering, 10 credits for a review and 20 for uploading photos.

Fit

Notice that the answer is a choice rather than a sentence. Correct Size is selected here, and because every shopper picks from the same three options, fit stays comparable across the product.

Material

Quality and feel are asked as two separate questions on one screen. Notice that ticking Transparent opens a follow-up asking whether the item is still wearable, so a vague complaint is pushed one level more specific.

Evidence

Notice where the free text sits: last, once the structured answers have already been captured, and phrased as a question (do you want to say something?) rather than as an instruction. The photo slot above it asks for a product image or a selfie.

Reward

The closing state names what has just been credited and sets it beside a running total, so a shopper can see their reviews adding up. Notice the single onward action, continue shopping, which returns them to the purchase journey rather than to another form.

Proposition

Notice what is offered before anything is asked for: the amount, and the two steps it will take. The sheet opens over the shop, so the proposition stays attached to the purchase.

Identity

Every sensitive field sits inside one named step rather than being scattered through checkout. Notice the inline alternative: a shopper without a PAN card of their own is offered a family member's instead of being stopped.

Verification

The Aadhaar number stays on screen with an Edit link beside it, and the countdown next to the OTP field says how long the code has left instead of leaving the wait unexplained.

Approval

Approval is a milestone in its own right. Notice that shopping is the primary action here and repayment setup is offered separately underneath, so the credit becomes usable before the remaining admin is done.

Repayment setup

Tenure and bank are shown as settled values with an Edit link, so the terms of the arrangement can be checked before Activate is pressed.

Confirmation

The confirmation repeats what was actually set up: masked account, bank and tenure. Adding a card is offered afterwards as an option, not as a condition of finishing.

Verifying

The first state names the step that is running and says it takes a few seconds. The two stages still to come are already listed, so the wait has a visible end.

Processing

Notice the tick left behind on the finished step. Progress accumulates on screen, which is what separates a system that is working from one that looks stuck.

Successful

The middle step relabels itself from Processing e-KYC to e-KYC successful, so the outcome is stated rather than implied, and the final line says where the shopper is being taken.